Important Medicare phone numbers

Acumentra Health is a nonprofit healthcare Quality Improvement Organization. We contract with Medicare to improve health care for Medicare beneficiaries. All of our services to Medicare beneficiaries are free.

Download this directory as a printer-friendly PDF document

Read disclaimer about these listings*

If you have questions or complaints—call these numbers. The phone numbers and website addresses listed below do not include all agencies handling Medicare issues. They are the numbers most often used by Medicare beneficiaries. Phone numbers with a prefix of 800, 866, 877, or 888 are toll-free calls.

National Medicare Helpline

Available 24 hours a day, 7 days a week, in English and Spanish.

1-800-MEDICARE (1-800-633-4227)
TTY 1-877-486-2048

Medicare website

www.medicare.gov

Medicare Part A—Fiscal Intermediaries

1-800-MEDICARE (1-800-633-4227)
TTY 1-877-486-2048
www.medicare.gov

  • Get answers to billing questions for inpatient care in hospitals and skilled nursing facilities, hospice care, and some home health care
  • Part A Medicare Summary Notice (MSN)
  • Pays Part B bills for outpatient hospital services

Noridian Administrative Services (most Oregon hospitals)

Wisconsin Physicians Service (Holy Rosary Medical Center, Kaiser Sunnyside Medical Center, McKenzie-Willamette Medical Center, Mercy Medical Center, St. Anthony Hospital, St. Elizabeth Health Services, Willamette Valley Medical Center)

National Government Services, LLC—Regional Home Health Intermediary (processes home health agency and hospice claims)

Medicare Part B—Carriers

1-800-MEDICARE (1-800-633-4227)
TTY 1-877-486-2048
www.medicare.gov

  • Get answers to billing questions for doctor bills and other services not covered by Part A
  • Part B Medicare Summary Notice (MSN)

Noridian Administrative Services

CIGNA Government Services (Durable Medical Equipment Regional Carrier)

  • Wheelchairs, hospital beds, oxygen, walkers, etc.

Medicare Coordinator of Benefits (COB)

1-800-999-1118
TTY 1-800-318-8782
http://www.cms.hhs.gov/COBGeneralInformation/01_Overview.asp

  • Coordinates benefits when Medicare is the secondary payer

Senior Health Insurance Benefits Assistance (SHIBA)

1-800-722-4134
www.oregonshiba.org

  • Free assistance with Medicare insurance, Medicare Advantage plans, supplemental insurance (Medigap), and long-term care insurance
  • One-on-one counseling for help comparing insurance policies, understanding Medicare Part D prescription drug coverage, filing claims, and dealing with payment denials or appeals

Oregon Insurance Division—Consumer Protection

1-888-877-4894
www.oregoninsurance.org

  • Report an insurance company or agent complaint
  • Get information to make informed health insurance decisions

Oregon Department of Human Services, Seniors and People with Disabilities

1-800-232-3020
TTY 503-378-3142
www.oregon.gov/dhs/spwpd

  • Long-term care options
  • Senior Prescription Drug Assistance Program
  • Qualified Medicare Beneficiaries—program to help pay Medicare premiums and deductibles for low-income individuals
  • Meal programs
  • Investigation of suspected Medicare fraud or elder abuse
  • Area Agencies on Aging

Social Security Administration

1-800-772-1213
TTY 1-800-325-0778
www.ssa.gov/mediinfo.htm

  • Obtain Medicare enrollment and premium information
  • Replace a lost or damaged card

AARP

1-888-687-2277
www.aarp.org

  • Get information about enrolling in Medicare and choosing a supplemental insurance plan (Medigap)

AARP Oregon

1-866-554-5360
www.aarp.org/or

  • Advocacy for Medicare and prescription drug coverage

Office for Civil Rights—HIPAA

1-800-368-1019
TDD 1-800-537-7697
www.hhs.gov/ocr

  • File a health information privacy complaint

Office of Inspector General Hotline

1-800-447-8477
TTY 1-800-377-4950
www.oig.hhs.gov/hotline.html

  • Report suspected Medicare fraud or abuse

Oregon Office of the Long-Term Care Ombudsman

1-800-522-2602
TTY 1-800-378-5847

  • Advocates for long-term care residents
  • Investigates and resolves complaints about long-term care facilities

Oregon Health Plan (Medicaid)

1-800-359-9517
TTY 1-800-621-5260
www.oregon.gov/dhs/healthplan

  • Healthcare coverage for individuals with low incomes

*About these listings

Website addresses are not available for all organizations listed. The phone numbers and website addresses listed on this page are provided for your convenience and information only; their inclusion does not imply endorsement by Acumentra Health. The links listed on this page will take you to non-Acumentra Health websites. Please note that the statements in Acumentra Health’s Internet privacy policy apply only to the Acumentra Health website. If you wish to know the privacy policy of the site where you are going, contact the webmaster of that site.

 

More information

Last updated June 4, 2010