Filing a complaint about the quality of your care under Medicare
You have the right to complain about the quality of your medical care.
If you feel you have not received adequate or appropriate medical care, call Medicare’s National Intake Center at 1-855-472-4440 to speak with a Medicare customer service representative. (You may also fax your concern to 1-855-472-4441.) The representative may refer you to an Acumentra Health staff person for further assistance. All complaints are confidential. Acumentra Health will review the care you receive in
- hospitals
- specialty hospitals (such as a psychiatric hospital)
- hospital outpatient areas
- doctors' offices
- managed care organizations
- ambulatory surgery centers
- skilled nursing facilities
- home health agencies
- hospices
- outpatient rehabilitation facilities
Acumentra Health works directly with the involved facility or doctor to correct any problems we find. Acumentra Health staff also evaluates complaints to determine if they are suitable for alternative dispute resolution approaches, such as mediation.
Helpline for complaints about quality of care:
1-855-472-4440
Fax: 1-855-472-4441
More information
- Medicare website: www.medicare.gov
- Medicare helpline for quality complaints:
1-800-MEDICARE
(1-800-633-4227) - Quality-of-care complaints:
1-855-472-4440
Fax: 1-855-472-4441 - Protect yourself from Medicare fraud
Last updated August 8, 2011