Filing a complaint about the quality of your care under Medicare
You have the right to complain about the quality of your medical care.
If you feel you have not received adequate or appropriate medical care from a Medicare provider in Oregon, call Acumentra Health at 1-800-344-4354 to speak with a customer service representative. (You may also fax your concern to 1-503-382-3983.) All complaints are confidential. Acumentra Health will review the care you receive from
- hospitals, specialty hospitals (such as a psychiatric hospital), and hospital outpatient areas
- doctors' offices
- ambulatory surgery centers
- skilled nursing facilities and outpatient rehabilitation facilities
- home health agencies and hospice agencies
Our review is based on information written in your medical record. We work directly with the involved facility or doctor to try to correct any problems we find, based on your medical record. Acumentra Health staff also evaluates complaints to determine if they are suitable for alternative dispute resolution approaches, such as immediate advocacy.
Helpline for complaints about quality of care:
1-800-344-4354
Fax: 1-503-382-3983
More information
- Medicare website: www.medicare.gov
- Medicare helpline for quality complaints:
1-800-MEDICARE
(1-800-633-4227)
TTY: 1-877-486-2048
- Quality-of-care complaints in Oregon:
1-800-344-4354
Fax: 1-503-382-3983 - Protect yourself from Medicare fraud
Last updated December 31, 2012